Re: Sears Outlet in Nortbrook

June Akey | Apr 07, 2016

First of all, I believe Anya and Rick of “A&R Heartcrafts” in Northbrook deserve a big round of applause for their dedication to Sears and serving their customers for the best of 20 years.

I don't know if anyone out there knows it or not, but Sears is now calling our area (North of 7) “remote”; and we will be charged not one but two separate shipping and handling charges for ordering merchandise through the Sears catalogue. They say we live in a remote area, but if we wish to travel to Belleville Sears or Kingston Sears to pick up our parcels, we would NOT be charged a fee. Ridiculous! How far away is that for a lot of people?

I personally told Sears that if we lost A&R Heartcrafts as a Sears outlet, Sears would loose a great deal of business. I see an 18-wheeler Sears Transport in their driveway at least twice a week! I feel this, on Sears’ part, is unfair and insulting. In big bold letters on their catalogue, it says “free shipping”.

There are a lot of people in our area that A&R Heartcrafts serve with ongoing dedication.

I'd like to hear some more public views.