SFCSC New Telephone Reassurance Program Helps to Combat Social Isolation and Loneliness

May 27, 2020

Since the onset of the COVID-19 pandemic, Southern Frontenac Community Services Corporation (SFCSC) has adapted and modified programs to respond to the needs of the community.

Physical distancing is an essential step in reducing transmission of the virus, but it may cause social isolation and loneliness. Although loneliness and social isolation can affect anyone, the elderly are particularly vulnerable. A lack of contact with others is a serious issue among seniors, and isolation and loneliness make it more likely that health will deteriorate both physically and mentally.

“As physical distancing becomes the norm, our need for social connection to get through these challenging and uncertain times is more important than ever,” says David Townsend, Executive Director, Southern Frontenac Community Services. “Our goal is to develop and provide a range of opportunities for seniors to safely connect with others in ways that promote mental and physical health, and to know that we are available to them and here to help.”

The NEW TELEPHONE REASSURANCE PROGRAM has SFCSC volunteers calling to check in with clients and seniors. These regular touchpoints are designed to ensure that a person is up, cognizant and physically able to answer the phone. They are also companionship calls to ask how the senior’s day is going, have a friendly chat, ask about any needs that SFCSC may be able to help with like Meals on Wheels or Transportation Services to essential medical appointments.

Currently 250 clients and seniors are receiving regular calls and the feedback from all has been positive. Genuine caring relationships are being developed; the seniors welcome and appreciate the calls, the volunteers enjoy the exchange and are feeling the value of the work they are doing and the positive difference they are making. Plus, the families of those receiving the calls gain some peace of mind knowing that someone else is helping and also checking in with their loved ones.

Other ways SFCSC is working to address the risk of isolation and loneliness is shifting some programs online. Social activities like a virtual Grace Café is being piloted, the Cardio & Strength exercise class is currently online and Women on Weights will be online at the end of June.

Stay up to date with SFCSC by visiting www.sfcsc.ca or on social media through Facebook and Twitter.